Your personal data belongs to you. This Privacy Policy explains exactly what information spribe collects, why we collect it, how it is used, and the rights you hold over your own data.
spribe ("we", "us", "our", "the Platform") operates the online casino and sports betting platform available at spribe.today, serving registered players across Bangladesh. We are committed to protecting the personal data of every individual who interacts with our Platform, whether as a registered account holder, a visitor browsing the site, or a person who contacts our support team.
This Privacy Policy describes in detail the categories of personal data we collect, the lawful basis upon which we process that data, the purposes for which it is used, the circumstances in which it may be shared with third parties, and the rights available to you as a data subject. This Policy should be read in conjunction with the spribe Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated into our overall user agreement.
By registering an account, making a deposit, placing a bet, or otherwise using any feature of the spribe platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.
spribe collects personal data in the following categories, depending on how you interact with the Platform:
spribe collects personal data through the following channels and mechanisms:
spribe processes personal data for the following specific and legitimate purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity data, contact data, credentials |
| Age and identity verification (KYC) | Identity data, verification documents, date of birth |
| Processing deposits and withdrawals | Financial data, identity data, contact data |
| Delivering betting and casino services | Usage data, financial data, game session data |
| Fraud detection and prevention | Technical data, financial data, identity data |
| Anti-money laundering compliance | Financial data, identity data, verification documents |
| Responsible gaming monitoring | Usage data, financial data, game session data |
| Customer support and dispute resolution | Communications data, identity data, financial data |
| Platform security and integrity | Technical data, usage data, IP address |
| Promotional and bonus communications (with consent) | Contact data, usage data, preference data |
| Analytics and service improvement | Anonymised or aggregated usage and technical data |
spribe will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent or where otherwise permitted by applicable law.
spribe processes personal data on the following lawful grounds, depending on the nature and purpose of the processing activity:
To process deposits and withdrawals, spribe shares the minimum necessary account and transaction information with integrated payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and City Bank. These providers process data under their own privacy policies and are bound by contractual data processing agreements with spribe.
Game studios supplying content to the spribe platform (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi) may receive a unique pseudonymous player identifier and session token for the purpose of delivering game content and maintaining accurate wager records. No directly identifying personal data such as your name or NID number is shared with game providers.
Where spribe uses third-party KYC or identity verification services to validate submitted documents, the minimum data necessary to perform the verification check (e.g., name, date of birth, document number) will be shared with the relevant verification partner under a data processing agreement that restricts further use of the data.
spribe may be required to disclose personal data to law enforcement agencies, financial intelligence units, regulatory authorities, or courts in Bangladesh or other applicable jurisdictions where such disclosure is compelled by a valid legal order, warrant, or regulatory requirement. spribe will notify affected users of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of spribe's assets, personal data held by spribe may be transferred to the acquiring entity as part of that transaction. Users will be notified of any such transfer and of any material change to this Privacy Policy that results from it, with a minimum of 30 days' notice before the change takes effect.
spribe retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as general guidance:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration and identity data | 5 years after account closure | AML/KYC legal obligation |
| Financial transaction records | 5 years from transaction date | Financial records obligation |
| KYC verification documents | 5 years after account closure | Regulatory compliance |
| Bet and game session history | 3 years from session date | Contractual / dispute resolution |
| Support communications | 2 years from ticket closure | Legitimate interest |
| Technical and usage logs | 12 months from collection | Security / fraud prevention |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent management |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with spribe's internal data governance procedures. Anonymised, aggregated data that cannot be linked back to any individual may be retained indefinitely for statistical and analytical purposes.
spribe takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational security measures to protect against unauthorised access, loss, alteration, or disclosure. These measures include:
Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to the rights and freedoms of affected users, spribe will notify affected individuals and relevant authorities as promptly as practicable in accordance with applicable breach notification obligations.
Cookies are small text files placed on your device when you visit the spribe platform. They enable the Platform to remember your preferences, maintain your logged-in session, and collect anonymised usage statistics that help us improve the user experience.
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling functional or analytics cookies may affect the quality of your experience on the Platform. Instructions for managing cookies in major browsers are available in the help sections of Chrome, Firefox, Safari, and Microsoft Edge respectively.
As a data subject, you hold the following rights with respect to the personal data spribe holds about you. To exercise any of these rights, please submit a written request to [email protected] from the email address registered to your account. spribe will respond to all verified requests within 30 calendar days.
The spribe platform is intended exclusively for adults aged 18 years and above. spribe does not knowingly collect, process, or store personal data belonging to individuals under the age of 18. Registration requires confirmation that the user is at least 18 years old, and this is enforced through mandatory KYC age verification before withdrawal privileges are activated.
If spribe becomes aware that personal data has been collected from an individual who is under 18 years of age, that account will be suspended immediately, any balance will be held pending review in accordance with the Responsible Gaming Policy, and the personal data will be deleted as soon as is practicable in compliance with applicable data protection law. Parents or guardians who believe their child may have registered on the Platform are encouraged to contact [email protected] immediately.
The spribe platform may, from time to time, contain references or links to third-party websites or services — for example, payment provider portals for bKash, Nagad, or Rocket. spribe is not responsible for the privacy practices or content of any third-party site. Once you leave the spribe platform and navigate to a third-party site, that site's own privacy policy governs the collection and use of any data you provide. spribe strongly recommends reviewing the privacy policy of any third-party service before submitting personal information.
spribe reviews this Privacy Policy on a regular basis and reserves the right to update, amend, or replace it at any time to reflect changes in our data practices, applicable law, or Platform functionality. The effective date at the top of this document reflects the date of the most recent revision.
Where a material change is made to this Policy — such as a new category of data being collected, a new purpose being introduced, or a new category of third-party recipient being added — spribe will provide at least 14 calendar days' advance notice to registered account holders via the Platform notification system or by email to the address registered on the account. Minor clarifications, corrections of typographical errors, or restructuring that does not change the substance of the Policy may be made without prior notice.
Your continued use of the spribe platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept a material change, you should stop using the Platform and request account closure before the revised Policy takes effect.
If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which spribe handles your personal data, please contact our dedicated privacy team using the details below. All privacy-related enquiries should be submitted in English and sent from the email address registered to your spribe account to enable swift verification and response.
These cards summarise spribe's core privacy commitments. They are provided for convenience and do not replace the full Privacy Policy text above.
Every connection between your device and spribe is protected by 256-bit SSL/TLS encryption. Your personal details, payment data, and login credentials are never transmitted in plain text over the internet.
spribe does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used only for the purposes described in this Privacy Policy.
You have the right to access, correct, delete, and port your personal data. Submit a verified request to [email protected] and we will respond within 30 calendar days.
spribe retains personal data only as long as legally required or operationally necessary. Financial and KYC records are held for 5 years post-closure as required by AML obligations; other data is deleted sooner.
Data is shared only with payment partners (bKash, Nagad, Rocket), game studios, and verification services on a strict need-to-know basis. All third-party partners are bound by data processing agreements.
spribe never knowingly collects data from individuals under 18. Mandatory KYC age verification is enforced before withdrawal privileges are activated. Any underage account is closed and data deleted promptly.
Our support team is available 24/7 to answer any questions about how spribe handles your personal data. You can also explore our FAQ, review the Terms & Conditions, or visit our Responsible Gaming page for more information.
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